Customer Engagement

Meet customers where they already are — on WhatsApp.

Chatbots and messaging on the official WhatsApp Business API: order-taking, support, reminders and broadcasts — on the channel Kenyans actually check.

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The problem

Your business already runs on WhatsApp — just not properly.

Orders and questions pile up in a personal WhatsApp, reminders are sent by hand, and there’s no way to broadcast or take orders at scale. Halisi puts your business on the official Business API with automation that works while you sleep.

  • Orders and support lost in a personal WhatsApp inbox
  • Reminders for appointments and fees sent one by one
  • No catalog and no way to broadcast to all customers
  • One phone, one person — impossible to scale
  • No record of conversations or what customers asked
What it does

Everything the job actually needs.

Order-taking & support bots

Automated flows take orders and answer common questions instantly, any time of day.

Reminders that go out on their own

Appointment, delivery and fee reminders are sent automatically, so nothing depends on someone remembering.

Broadcasts & catalogs

Reach all your customers with an update or offer, and show a product catalog right inside WhatsApp.

Official Business API setup

We set you up on the official WhatsApp Business API — including the path to the verified green tick.

Smooth handover to a human

When a conversation needs a person, it hands over cleanly instead of dead-ending in a bot.

Analytics

See what customers ask, what converts and where conversations drop off.

How it works

Simple to run, from day one.

01
Connect the Business API

We set your business up on the official WhatsApp Business API on your own number.

02
Build the flows

We design the order, support and reminder conversations around how your business works.

03
Automate & broadcast

Replies, reminders and campaigns run automatically, with human handover when needed.

04
Measure & improve

Analytics show what’s working so the flows keep getting sharper.

Who it’s for

Built for teams like yours.

  • Retailers and restaurants taking orders
  • Schools and clinics sending reminders
  • Service businesses booking appointments
  • Anyone already selling over WhatsApp
Questions

Straight answers.

Is this the official Business API or just normal WhatsApp?

The official WhatsApp Business API — which is what allows automation, broadcasts and multiple agents, unlike the normal app.

Can we get the verified green tick?

We support the business verification process that leads to the green official badge, subject to Meta’s approval.

Can it connect to our POS or booking system?

Yes — the WhatsApp flows can integrate with your other systems so orders and bookings land in the right place.

What does it cost to run?

Meta charges per-conversation messaging fees on the Business API; we’ll size these with you so there are no surprises.

More from Halisi

Explore the rest of the range.

Ready to put WhatsApp & Customer Engagement to work? Let’s scope it together.

Book a consultation
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